Frequently Asked Questions

How do I get a library card?
- Residents of Belleville, Sumpter, and Van Buren can apply in person at the Main Library or Sumpter Media Center, or apply online here. Online cards are temporary and must be finalized in person with proof of residency (e.g., Driver’s License, utility bill, or lease).

What is my default PIN?
- The default PIN is typically the last 4 digits of the phone number on your library account. If this does not work, please contact library staff at (734) 699-3291 for a reset.
Can children get library cards?
- Yes. Patrons under 18 must have a parent or legal guardian present to sign the application and provide proof of residency.
How do I manage my account online?
- You can log in to the Online Catalog to view checkouts, manage holds, and update settings.

How long can I keep items?
- Generally, books and audio materials are loaned for 3 weeks, while new books, magazines, and DVDs are loaned for 1 week. (Specific loan periods for specialty items like hotspots may vary).
How do I renew my items?
- You can renew items through the online catalog, by calling us at 734-699-3291, or in person.
Where can I return my items?
- Return bins are available at the Main Library and at the Sumpter Media Center.
Does the library charge late fees?
- The library is largely “fine-free” for most materials to ensure equitable access. However, specialty items like Mobile Hotspots and certain kits still carry late fees ($5.00/day for hotspots). Replacement costs apply for lost or damaged items.
How does Curbside Pickup work?
1. Place a hold via the online catalog or by phone.
2. Wait for a notification that your item is ready.
3. Once you arrive at the library, call us at 734-699-3291, and we will arrange your pickup.
What if I lose or damage an item?
- We ask that you return “Lost” items as soon as possible. If an item is damaged or cannot be found, please call us to discuss the situation and any applicable replacement fees.

How do I get a library card?
- Anyone who lives, works, owns property, or attends school within the City of Belleville, Sumpter Township, or Van Buren Township is eligible for a free library card. You can apply in person at the main library or Sumpter Branch, or apply online here.
What documentation do I need to bring?
- We accept a driver’s license or state ID with your current address. If your ID is not up to date, please bring a utility bill, lease agreement, mortgage, or tax bill as proof of residency.
Can children get library cards?
- Yes! If you are under 18, a parent or legal guardian must be present to sign the application and provide proof of residency.
What is my default PIN?
- The default PIN for most library cards is the last 4 digits of the phone number on your account. If that doesn’t work, please contact library staff to reset it.
How do I access my account online?
- You can log in to view your checked-out items and holds through our Online Catalog.

What digital apps can I use with my card?
- Libby (by OverDrive): eBooks, audiobooks, and magazines (up to 6 items for 21 days).
- Hoopla: Movies, TV shows, music, and comics (up to 5 items for 21 days).
- Kanopy: Film and documentary streaming.
- Mango Languages: Interactive language learning.
Can I get help with technology?
- Yes! We offer Tech Tutoring. You can book a free 45-minute private lesson with a librarian to learn how to use a smartphone, laptop, or specific software.
What other online resources are available?
- Patrons have access to Ancestry (in-library only), Consumer Reports, and the Michigan Activity Pass (MAP), which provides discounts to state parks and cultural destinations.

What are your printing and faxing rates?
- Printing/Copying: $0.10 (B&W) or $0.25 (Color) per single-sided page.
Faxing:
- $1.00 per page to send; $0.10 per page to receive.
Scanning:
- Free (up to 11×17).
Laminating:
- $0.25 to $1.00 per sheet depending on size.
Can I print from my phone or home?
- Yes! Use our Mobile Printing App to send jobs from your own device or home computer and pick them up at the library.
Does the library have public computers? Y
- Yes, we have 32 public computers equipped with Microsoft Office and high-speed internet, plus 4 AWE Early Literacy Stations for children.

How can I contact the library?
Phone: (734) 699-3291
Facebook: Message us via Facebook Instant Messenger.
Web: Use our online contact form.
Response Time: A staff member will typically get back to you within one business day.

What kinds of book groups do you have?
- We host several groups including the African American Literature Book Group, Evening Book Group, “Cook the Book” club, and the Teen Comic Book Club.
How do I find out about upcoming events?
- Visit our online calendar to see dates for Mahjong Meetups, Storytimes, ESL Conversation Practice, and more.
Is registration required for events?
- Many programs require registration due to limited seating. You can sign up directly through the library’s event calendar (LibCal).